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Experience at work for YOU

During my 31-year tenure at Public Works Commission in Fayetteville, NC, I was fortunate to be empowered by Management to guide (4) water/wastewater facilities and sewer lift stations in the transformation from a fix-it-when-it breaks mentality to a well-organized maintenance system.


This change of strategy significantly reduced repair costs, extended the lifecycle of equipment and enabled management to effectively and efficiently control all aspects of facilities maintenance.


Vernon Madrid, Owner

   North Carolina Certifications

  • Grade A  Surface Water

  • Grade III Wastewater

  • Unlimited Electrical Contractor



I was hired by the Public Works Commission (PWC) of Fayetteville, North Carolina in 1981 and have devoted my whole career to water and wastewater treatment facilities maintenance. I served as a Maintenance Technician until 1987 when I was promoted to Maintenance Supervisor of Water Treatment.


In 2001 I was advanced to serve as the Water Resources Maintenance Manager on a team of leaders for a newly formed Centralized Maintenance Department. This unit controlled all aspects of Water and Wastewater Facilities Maintenance serving the City of Fayetteville and the surrounding Cumberland County which was comprised of:

  • (2) Water Reclamation Facilities (Cross Creek; Rockfish Creek)

  • (2) Water Treatment Facilities (P.O. Hoffer; Glenville Lake), and

  • (74) Sewage Lift Stations


During my time with PWC, I gained many years of experience along with a solid understanding of treatment facility processes, equipment and associated maintenance needs. At the heart of my success was the implementation of a comprehensive maintenance management system, which helped track and report:

  • Preventive/Predictive Maintenance Tasks

  • Work Scheduling, Backlog, Equipment Costs

  • Scheduled vs. Reactive Maintenance Costs

  • Estimated vs. Actual Work Order Labor Data


All of this information was critical to evaluate the effectiveness of the PM program, justify timely equipment replacement, monitor personnel efficiency and make intelligent staffing decisions.


I will always be grateful to Public Works Commission for affording me the opportunity to experience facilities maintenance from all perspectives.  As a result of this experience, I am very familiar with both the work and business aspects of maintaining water and wastewater facilities.  It is my desire to use that experience to benefit our industry.

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