It's the Right thing to do...

 

if for no other reason, to be good stewards of the environment and the dollars entrusted to us from by our customers.

 

It is incumbent on us to do our best to use their dollars to provide the best water quality possible and the most reliable service at the best possible price. To that end, below are a few of the tools and associated information available that are provided as part of a structured Maintenance Management System.

 

Electronic Equipment Inventory

  • Provide equipment records enabling plant personnel to

    • Generate scheduled and unscheduled work orders

    • Track maintenance costs

  • Records will include relevant nameplate data, when available, for easy access

 

Preventive Maintenance (PM) System

  • Assign PM Tasks to equipment as per manufacture’s recommendations

  • Assign PM Tasks as per Customer’s preference i.e. valve exercising and alarm testing

 

Work Order System

  • Automatically generate and assign Preventive Maintenance  work orders

  • Facilitate unscheduled work order generation from multiple work stations

 

Equipment Maintenance Cost Reports

  • Scheduled vs. Unscheduled maintenance costs useful for overall maintenance performance indication

    • 80% Scheduled 20% Unscheduled Rule

  • Asset Management Tool

    • By monitoring and trending equipment/process maintenance costs, intelligent decisions can be made with regards to future equipment repair or replace options

    • Lifecycle maintenance costs are available for future equipment/process decisions

 

Maintenance Backlog Reports

  • Total Backlog hours

    • Trends can be used to document staffing needs

Documentation! Documentation! Documentation!

 

Have you heard the cliché “If it’s not documented, it never happened?” In these times it is truer than ever. Below are a couple of scenarios I have witnessed on multiple occasions throughout my career.

 

Scenario 1

 

A Utility purchases a new, expensive piece of equipment (Large Pump, etc.)

  • A few years down the road said pump suffers catastrophic failure

  • Utility contacts Manufacturer knowing that the piece of equipment had a 5-year warranty

  • First question from Manufacturer is “Was the unit maintained, as per O&M Manual supplied with the equipment?"

  • Utility produces documentation of all work orders generated and completed regarding the piece of equipment. Details include

    • The tasks outlined in the O&M Manual written on said work orders

    • Dates work orders were generated and completed

    • Comments expressed by the employee each time the work order was completed

 

  • Outcome

    • Manufacturer honors warranty

 

Scenario 2

 

A Utility suffers a sewer spill or a water quality issue due to a failure of treatment plant equipment. It is likely the following would occur

  • Media is alerted

  • Media starts asking questions i.e. was proper maintenance done on said piece of equipment? 

  • Utility produces documentation of all work orders generated and completed regarding the piece of equipment. Details include

    • The tasks outlined in the O&M Manual on said work orders

    • Dates work orders were generated and completed

    • Comments expressed by the employee each time the work order was completed

 

  • Outcome

    • Media has no story

 

It really is the “Right Thing To Do”

In the above scenarios, if the maintenance documentation could not have been produced,

  • Would the manufacturer have honored the warranty?

  • Would the utility have had to answer some serious questions from the media?

 

The more money that is involved, or the bigger the news story is, the more important this issue becomes. I am fairly confident that, should the issue end up in legal court, or the court of public opinion, without the appropriate documentation we would have a hard time convincing either jury that the recommended maintenance was indeed done.