Quite often in our industry we use sports teams as analogies to illustrate the need to work together in order to be successful. We also talk about the difference between a good team and a great team and what it involves to “take it up a notch.” Great teams have leaders at all levels from the guys in the suits that manage the business end of the team all the way down to the leaders on the field that make things happen. Here at our company, several of the upper level people saw an opportunity to take our maintenance of mechanical and electrical equipment “up a notch” to better meet the growing demands on our water and sewer system. We were doing a good job, but we knew we could do better. We also knew we would encounter the age old question of, “Why change?” With the right kind of planning, involvement, and empowerment, we were able to take our performance “up a notch” and still have everyone on board with us at the end of the ride. This takes the right kind of leadership at all levels as well as people skills to figure out the best way to handle the problems that will arise. It can be done and the results can be fantastic. 


Mick Noland

Chief Operating Officer

Water Resources Division

Public Works Commission

Fayetteville, NC